Privacy Policy

Privacy Policy — PI (UK) Ltd t/a Your Print Suite

Last updated: December 2025

This Privacy Policy describes how PI (UK) Ltd t/a Your Print Suite (“Your Print Suite”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or use our website: www.yourprintsuite.com (“the Website”).

We are committed to safeguarding your privacy, and we handle your data in accordance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. By accessing or using the Website, you agree to the terms set out in this policy.

Definitions

  • “Data” means all personal information you submit to us or that we collect about you when you use the Website.
  • “Cookies” means small text files placed on your device when you access our Website.
  • “Data Protection Laws” means the UK GDPR, the Data Protection Act 2018, and any implementing legislation.
  • “User” or “you” means any person accessing the Website.
  • “Website” means www.yourprintsuite.com and its sub-domains.

Who We Are (Data Controller)

PI (UK) Ltd t/a Your Print Suite
Registered in England & Wales
Registered office: Ground Floor, Egerton House, 68 Baker Street, Weybridge, Surrey KT13 8AL
Email: info@yourprintsuite.com

For data protection purposes, we are the data controller, meaning we determine how and why your personal data is processed.

Scope of This Policy

This Privacy Policy applies only to data collected by us through the Website. It does not cover third-party websites linked from our Website, such as social media platforms or external services.

Data We Collect

We may collect and process the following categories of data:

Personal Information You Provide

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order details
  • Customer account details
  • Uploaded artwork or content submitted for printing
  • Communication preferences
  • Enquiries submitted via forms, email, or other channels

Payment Information

We do not store full payment card details.
All payments are processed securely through Stripe, which handles card details in accordance with PCI-DSS standards.

Data Collected Automatically

When you use the Website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited, session duration, and navigation paths
  • Referring websites or sources
  • Usage data collected via Cookies
  • Log data collected through Google Analytics

How We Collect Data

We collect data in the following ways:

A. Directly from you

  • When you create an account
  • When you place an order
  • When you upload artwork or personalisation content
  • When you contact us
  • When you sign up for marketing emails
  • When you enter promotions or competitions

B. Automatically

Through Cookies and analytics tools such as Google Analytics.

C. From third-party service providers

Including:

  • Stripe (payment processing)
  • Infigo (web-to-print software)
  • Courier or delivery partners

How We Use Your Data

We use your data to:

  1. Provide access to the Website and your account
  2. Process and fulfil orders for printed products
  3. Communicate with you about your orders
  4. Provide customer support
  5. Improve our Website, services, and user experience
  6. Personalise your browsing experience
  7. Send marketing emails (only with your consent or soft-opt-in)
  8. Detect fraud and maintain security
  9. Comply with legal obligations

Legal Bases for Processing Your Data

We process your data only when permitted by law, using the following legal bases:

  • Performance of a contract — to process your order
  • Consent — for marketing emails
  • Legitimate interests — for website analytics, improving services, and fraud prevention
  • Legal obligations — to maintain financial records or comply with regulations

Marketing Communications

We may send you marketing emails:

  • With your explicit opt-in consent; or
  • Under soft opt-in rules if you purchased from us and we are advertising similar products

You can opt out at any time by clicking “unsubscribe” or emailing info@yourprintsuite.com.

Sharing Your Data

We may share your data with:

  • Stripe (payment processing)
  • Infigo (website platform & personalisation engine)
  • Print and fulfilment partners
  • Courier and delivery providers
  • Analytics services, including Google Analytics
  • Professional advisers (lawyers, accountants)
  • Regulators or authorities, where required by law

We never sell your personal data.

Cookies

Our Website uses Cookies to:

  • Operate essential website functions
  • Improve performance and user experience
  • Analyse website usage
  • Deliver relevant advertising

You can control Cookies through your browser settings. More detail is provided in our Cookie Policy.

Keeping Your Data Secure

We use technical and organisational measures to protect your data, including:

  • Secure servers
  • SSL encryption
  • Password-protected account access
  • Access controls
  • Frequent security updates

If you suspect misuse of your data, please contact us immediately at info@yourprintsuite.com.

Data Retention

We will retain your personal data only for as long as necessary:

  • Order & financial records: 6 years (legal requirement)
  • Customer accounts: until you request deletion
  • Marketing preferences: until you opt out
  • Artwork/files: duration necessary to fulfil and support your order

We may anonymise data for research or reporting purposes.

Your Legal Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent (where applicable)

To exercise any of these rights, email us at hello@yourprintsuite.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you're unhappy with how we handle your data: https://ico.org.uk/

External Links

Our Website may contain links to other websites. We are not responsible for their privacy practices. You should read their individual privacy policies.

Business Transfers

If we sell or transfer part or all of our business, your data may be disclosed to the buyer under appropriate confidentiality terms.

Changes to This Privacy Policy

We may update this policy occasionally. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Website indicates acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us:

Email: info@yourprintsuite.com
Website: www.yourprintsuite.com