FAQ
FAQ – Your Print Suite
Helpful answers to common questions about our services and your orders.
Orders
Browse our design suites and products like wedding stationery, signage, choose your favourite design, customise the text and details using the online editor, preview your design in real time, and then complete your purchase at checkout.
Since everything is custom-made, orders start production quickly. If you need to change something, contact us immediately, we’ll do our best to help before printing begins.
Yes, creating an account lets you track orders, save designs, and make repeat ordering easier.
Customising
Pick a design you love and use our real-time customisation tool to edit text, change details, and see your finished layout instantly, no waiting for proofs. Visit our helpful guide: How to Customise Your Event Stationery on Your Print Suite
We offer a range of event stationery and signage - including save-the-dates, invitations, menus, welcome boards, table plans and order of the day.
No - However you can upload images to include in designs which contain photo placements just make sure your files are high resolution for best quality.
Printing
We specialise in high-quality custom event stationery and signage, everything from wedding invitations to place card names and on-the-day signage including welcome boards, table plans and order of the day.
Our system shows a real-time preview of your design before you order, so you can be confident in the result before we print. Please take some time to check your design before checking out, once added to basket you can always come back to edit your design before you send your final items to print.
We use premium papers and signage substrates suitable for special occasion printing, selected to give the best look and feel for each product.
Pre Wedding & On-the-Day Stationery Paper Options:
Silk Paper has a smooth, soft finish without being shiny.
Uncoated Paper has a natural, matte feel with no gloss.
Textured Paper adds a distinctive, premium feel with a subtle pattern you can sense.
On the Day Signage Material: 5mm Foamex
Account
Click “My Account” on the website to log in or register. Once logged in you can view “My Orders,” update your details, and reset your password.
Use the “Reset Password” option on the login screen and follow the instructions sent to your email.
Yes, add to your basket to save designs this makes it easy to revisit them later making sure nothing has been lost.
Delivery
Delivery combines production time and shipping. Standard production is around 2-3 working days and once dispatched will arrive the next working day.
We offer next-day delivery options with a standard fee, pricing depends on item size:
Standard Orders (Excluding Signage Boards): £5.95
Orders Including Signage Boards: £10.95
Yes, once your order ships, you’ll receive tracking details by email.
Contact us within 72 hours of delivery with your order number and photos if your items arrive damaged or late.
Returns
Because all products are bespoke, returns for change of mind aren’t usually accepted. If items arrive damaged or incorrect, we’ll work with you to resolve it, just reach out with details and photos.
Email our support team with your order number and images of the issue, we’ll help guide you through the next steps.
Payment
We accept major debit and credit cards processed securely. Our payment processor (Stripe) handles card details safely, we don’t store full card information.
Yes, payments are securely handled with industry-standard encryption and Stripe’s PCI-DSS compliance.
Invoices are usually sent by email after purchase, if you need another copy, contact support.
Other
For large orders or bespoke requirements, please fill out our bespoke request form or contact us at hello@yourprintsuite.com and we’ll do our best to assist.
Sample availability varies by product, ask us if you’d like a physical example of paper before ordering.
You can email info@yourprintsuite.com or use the website’s contact form to reach our friendly team.