Returns & Refunds Policy – Your Print Suite
Last updated: December 2025
At Your Print Suite (PI UK Ltd), we take pride in producing high-quality printed products and design services. Please read this Returns & Refunds Policy carefully to understand your rights and responsibilities when purchasing from us.
Personalised and Printed Products
- All orders are custom printed and personalised for each customer.
- Because of the nature of personalised products, we do not offer refunds, exchanges, or cancellations once an order is placed, unless the item is defective or damaged.
Defective or Damaged Products
If your order is defective, damaged in transit, or printed incorrectly:
- Contact us immediately at hello@yourprintsuite.com within 72 hours of receiving your order.
- Provide photographic evidence showing the defect or damage.
- Our team will review your claim and, if valid, we will arrange a replacement/reprint at no additional cost.
Note: We may request that the defective item be returned, but in many cases a replacement can be issued without return.
Scope of This Policy
This Privacy Policy applies only to data collected by us through the Website. It does not cover third-party websites linked from our Website, such as social media platforms or external services.
Checking Your Order
- You are responsible for checking the proof and order details before placing your order.
- We print exactly as approved in the proof provided; we cannot be held responsible for errors missed during your approval.
Delivery Issues
- Production and Delivery times are estimated (typically 3–5 working days) and depend on the courier service (Royal Mail or DHL).
- If a parcel is lost in transit, please contact us immediately. We will investigate with the courier and arrange a replacement if appropriate.
How to Make a Return or Refund Claim
To make a claim for a defective product:
- Email info@yourprintsuite.com with:
- Your order number
- Photos of the defective or damaged product
- A brief description of the issue
- Our team will respond within 2–3 working days with instructions for resolution.
Refunds
- We do not offer cash refunds for printed or personalised products.
- Only defective items that meet the criteria above are eligible for a replacement/reprint.
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: info@yourprintsuite.com
Website: www.yourprintsuite.com